WARRANTY POLICY

All products are warrantied for one year from the date of purchase against manufacturer defects.

The warranty applies only to all Joystick products purchased from Authorized Joystick Dealers and is valid for the original purchaser only. Products purchased from 3rd Party sites (Amazon, Ebay, etc.) and products purchased second hand are not covered under our warranty policy.  Alteration of Joystick products will void warranty. 

The warranty applies only to Joystick products purchased from authorized dealers and is valid for the original purchaser only. Original receipt must accompany warranty skis, ski poles &/or goggles as a proof of purchase and validation of term of use.

Excluded from coverage under this warranty are the following:

• Damage caused by misuse, abuse or neglect.

• Impact damage caused by rocks, stumps, dumpsters, parking lots, rails or any other contact with a surface different than snow.

• Scratches, chips and indentations

• Damage caused by ski contact

• Graphic fading or discoloring, if due to misuse or neglect.

• Damage caused from chairlift breakage.

• Normal wear and tear.

• Damage caused by anything other than defects in material or workmanship.

• Damage caused by use of solvents and adhesives.

• Any and all claims for consequential or incidental damages.

• Broken, damaged, or snapped skis/poles caused by uncontrolled impact and/or crash.

All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by Joystick

Repaired or replaced products are covered for the remainder of the original warranty only.

All warranty claims must be accompanied by the original purchase receipt from an Joystick dealer. Invoice or charge receipt must clearly identify the dealer.

HAND WRITTEN RECEIPTS WILL NOT BE ACCEPTED.

ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE INCLUDING DAMAGE CAUSED BY RAILS AND OTHER URBAN FEATURES IS NOT COVERED UNDER THIS WARRANTY. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.

If you have a warranty claim and/or question please reach out directly to joystick@joystickskiing.com

RETURNS

If you’re not satisfied with your purchase you can return the item/s by UPS within 30 days of delivery. Products need to be unused, unwashed, unworn and in the original packaging.

In order for your return to be processed more quickly, please...

1) Contact joystick@joystickskiing.com about your requested return

2) Follow the shipping instructions that will be provided by Surface

3) Pack up your product carefully using the original packaging if possible. Remember to seal the parcel and place the pre-printed return label on the outside of the packing.

If you return the product in accordance with this return procedure, you will get a full refund within 48h of receiving the returned products at our warehouse.

SHIPPING

Free shipping in North America includes only the lower 48 states and Canada, different rates for Alaska & Hawaii apply.

Order fulfillment location will vary based on;

(1) Order location - we will make our best effort to fulfill your order from the closest fulfillment location to shipping destination.

(2) Inventory - We will ship from the closest warehouse location with product in stock

Shipping to:

UNITED STATES: Orders placed within the United States will ship from our warehouse in Vermont.

CANADA: Orders placed within the Cqanada will ship from our warehouse in Quebec.

EUROPE: Orders placed within Europe will ship from our warehouse in Sweden.

REST OF WORLD: All other international orders will ship from US warehouse (Vermont).

DUTIES & TARRIFS

JOYSTICK is not responsible for import fees into your country

If order is shipped internationally you may be charged taxes/duty upon receiving

PAYMENT METHODS

Visa, Mastercard, American Express and PayPal accepted

Sales tax collected on orders from the following states;: AL, AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, and WY.